Fire, smoke, water or flood damage in Georgetown? Make sure everyone is safe, call 911 if you need the Georgetown Fire Department, and call your insurer. Then call (855) 727-0147 and we’ll connect you with an independent restoration company that serves Georgetown.
What kind of help do you need in Georgetown?
Fire Damage Restoration
House fire cleanup, drying and rebuild.
Water Damage Restoration
Leaks, burst pipes and wet floors.
First 24 hours in Georgetown
- Stay out until the Georgetown Fire Department says it is safe. Fire Support Services answers at 512-930-3473 on weekdays.
- Leave power, gas and water off if they were shut off. Georgetown homes get power from the city’s electric utility, Oncor or PEC. City customers can text OUT to 512-930-8400 or call 512-930-3640 and press 1 (City of Georgetown).
- Smell gas? The Railroad Commission lists Atmos Energy as the gas utility for Georgetown (RRC). Leave first, then from a safe place call 911 and your gas company. Atmos Energy’s leak line is 866-322-8667 (Atmos Energy).
- Call your insurer, get a claim number and photograph everything before cleanup.
- Fire report: Georgetown Fire Support Services handles incident report requests at 512-930-3473 (512-930-FIRE), 3500 D.B. Wood Rd. You can also file a public information request or email records@georgetowntexas.gov (City of Georgetown).
- If you can’t stay home, call the American Red Cross at 1-800-733-2767 and ask your insurer about additional living expenses.
Local numbers to keep handy in Georgetown
| Who | Why you might call | Number |
|---|---|---|
| Emergency | Fire, injury or gas leak | 911 |
| Fire Support Services | Fire incident reports | 512-930-3473 |
| Georgetown utilities | Power and water outages (city customers) | Text OUT to 512-930-8400, or 512-930-3640 |
| Atmos Energy | Gas leaks | 866-322-8667 |
What’s specific to Georgetown?
- Fire reports: Fire Support Services, 512-930-3473, or a public information request.
- City power: city utility customers text OUT to 512-930-8400.
- Permits: repairs to the building or its systems need one; finish work and leak repairs don’t.
- Mostly owner-occupied homes. About 70% of Georgetown’s homes are owner-occupied, with a median value of $429,100 (U.S. Census Bureau, 2020–2024 estimates; Census QuickFacts). Owners usually file the insurance claim and hire the restoration company themselves.
Smoke and mold damage in Georgetown
Smoke and soot need dry cleaning methods before anything wet touches them, and odor usually needs the source removed, not masked. See the smoke damage restoration guide.
For mold, Texas lets unlicensed people handle visible mold under 25 contiguous square feet. Larger jobs generally need a licensed mold assessor and a separate licensed remediator (TDLR). See the mold remediation guide.
Areas near Georgetown
How getting help works
When you call or send the form, we connect you with an independent restoration company that serves your area. They inspect, document the damage and give you a written scope — you decide whether to hire them.
Questions to ask the company that comes out
- Which IICRC certifications does the lead technician hold (for example WRT, FSRT, OCT or AMRT)?
- Do you carry general liability and workers’ comp insurance, and can I see the certificate?
- Will I get a written scope of work before anything starts?
- Who will talk with my insurance adjuster, and what will you send them?
- If mold is involved: what is your TDLR mold remediation license number, and who did the independent mold assessment?
Frequently asked questions
No. We are a free referral service. We connect you with an independent restoration company that serves Georgetown, and you decide whether to hire them.
Most property owners receive quotes within 24 hours.
Usually. Inside city limits, Georgetown requires a permit to alter or repair a building, or to repair or replace electrical, gas, mechanical or plumbing systems. Finish work such as painting, tiling, carpet, cabinets and countertops is exempt. You can submit a permit determination request online.
Georgetown Fire Support Services handles incident report requests at 512-930-3473 (512-930-FIRE), 3500 D.B. Wood Rd. You can also file a public information request or email records@georgetowntexas.gov.
Standard homeowners policies don’t cover flood from rising water outside. That needs a separate flood policy, which usually has a 30-day waiting period.
Get connected with a local restoration company
Free. No obligation. Prefer to talk? Call (855) 727-0147.