Fire, smoke or water damage in Austin? Make sure everyone is safe, call 911 for emergencies, and call your insurer. Then complete the short form and we’ll connect you with an independent restoration company that serves your area.
First 24 hours in Austin
- Stay out until the Austin Fire Department says it is safe. For non-emergency city help, the City of Austin uses 3-1-1 (Austin Fire Department).
- Leave power off if it was shut off. Austin Energy takes outage reports at 512-322-9100 (Austin Energy).
- If you smell gas, leave first. Most Austin homes on natural gas are served by Texas Gas Service, whose emergency line is 1-800-959-5325; call 911 too (Texas Gas Service).
- Call your insurer, get a claim number and photograph everything before cleanup.
- Cover openings, stop water getting in, and keep receipts.
Local numbers to keep handy in Austin
| Who | Why you might call | Number |
|---|---|---|
| Emergency | Fire, injury or gas leak | 911 |
| City of Austin | Non-emergency city services | 3-1-1 |
| Austin Energy | Power outages | 512-322-9100 |
| Austin Water | Water emergencies | 512-972-1000 |
| Texas Gas Service | Gas leaks | 1-800-959-5325 |
| Building and Trade Contractor Services | Emergency repair permits | 512-974-1500 |
| Emergency electrical inspections | Inspections needed to restore power | 512-974-2030 |
What’s specific to Austin?
- Emergency repair permits. The City of Austin says permits are generally required for repairs after fire and smoke damage, water and plumbing damage, electrical damage and gas line damage. Minor work such as painting or small drywall repairs is often exempt (City of Austin).
- Power and inspections. Austin Energy takes outage reports at 512-322-9100. The city lists a separate emergency electrical inspection line, 512-974-2030, for damage that affects wiring.
- Several gas utilities. Texas Gas Service serves most Austin gas customers. Atmos Energy, CenterPoint Energy and SiEnergy also serve parts of the city (Railroad Commission of Texas). Check your bill.
- Many renters. About 43% of Austin’s occupied homes are owner-occupied (43.4%, U.S. Census Bureau 2020–2024 estimate), so many households need to involve a landlord (Census QuickFacts).
- Fire reports. Austin Fire Department incident reports are requested through the City of Austin Public Records Center under the Texas Public Information Act (Austin Fire Department).
What kind of help do you need?
Areas near Austin
Frequently asked questions
Do I need a permit for repairs after a fire in Austin?
Usually. The City of Austin lists fire and smoke damage among emergency repairs that generally need permits. Call Building and Trade Contractor Services at 512-974-1500.
How do I get an Austin Fire Department report?
Request it through the City of Austin Public Records Center.
Do you do the restoration work yourselves?
No. We are a free referral service. We connect you with an independent restoration company, and you decide whether to hire it.
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