Fire, smoke, water or flood damage in Katy? Make sure everyone is safe, call 911 if you need the Katy Fire Department, and call your insurer. Then call (855) 727-0147 and we’ll connect you with an independent restoration company that serves Katy.
What kind of help do you need in Katy?
First 24 hours in Katy
- Stay out until the Katy Fire Department says it is safe. The Fire Marshal’s Office is at 281-391-4080.
- Leave power, gas and water off if they were shut off. If CenterPoint Energy delivers your power, report outages at 800-227-1376 (CenterPoint Energy). Your electric bill shows which company delivers your power.
- Smell gas? The Railroad Commission lists CenterPoint Energy Entex as a gas utility for Katy (RRC). Leave first, then from a safe place call 911 and CenterPoint at 713-659-2111 or 800-752-8036 (CenterPoint Energy).
- Call your insurer, get a claim number and photograph everything before cleanup.
- Fire report: Ask the City of Katy Fire Marshal’s Office at 281-391-4080 or katyfiremarshal@cityofkaty.com (Katy Fire Marshal).
- If you can’t stay home, call the American Red Cross at 1-800-733-2767 and ask your insurer about additional living expenses.
Local numbers to keep handy in Katy
| Who | Why you might call | Number |
|---|---|---|
| Emergency | Fire, injury or gas leak | 911 |
| Katy Fire Marshal’s Office | Fire questions and reports | 281-391-4080 |
| City of Katy permits | Repair, remodeling and roofing permits | 281-391-4830 |
| Harris County permits | Repairs outside city limits in Harris County | 713-274-3900 |
| CenterPoint Energy | Power outages, if CenterPoint delivers your power | 800-227-1376 |
| CenterPoint Energy | Gas leaks | 713-659-2111 or 800-752-8036 |
What’s specific to Katy?
- Fire Marshal’s Office: 281-391-4080, inside Fire Station 1 at 1417 Ave. D.
- Permits: inside city limits, remodeling, roofing, plumbing, electrical, HVAC and water heater work need permits (281-391-4830).
- City or county? If your home is outside Katy city limits, the county handles permits. In unincorporated Harris County, call 713-274-3900.
- Mostly owner-occupied homes. About 81% of Katy’s homes are owner-occupied, with a median value of $401,700 (U.S. Census Bureau, 2020–2024 estimates; Census QuickFacts). Owners usually file the insurance claim and hire the restoration company themselves.
Smoke and mold damage in Katy
Smoke and soot need dry cleaning methods before anything wet touches them, and odor usually needs the source removed, not masked. See the smoke damage restoration guide.
For mold, Texas lets unlicensed people handle visible mold under 25 contiguous square feet. Larger jobs generally need a licensed mold assessor and a separate licensed remediator (TDLR). See the mold remediation guide.
Areas near Katy
- Houston
- Sugar Land
- Pearland
- League City
- All Texas areas we cover
- Repair permit rules compared across Texas cities
How getting help works
When you call or send the form, we connect you with an independent restoration company that serves your area. They inspect, document the damage and give you a written scope — you decide whether to hire them.
Questions to ask the company that comes out
- Which IICRC certifications does the lead technician hold (for example WRT, FSRT, OCT or AMRT)?
- Do you carry general liability and workers’ comp insurance, and can I see the certificate?
- Will I get a written scope of work before anything starts?
- Who will talk with my insurance adjuster, and what will you send them?
- If mold is involved: what is your TDLR mold remediation license number, and who did the independent mold assessment?
Frequently asked questions
No. We are a free referral service. We connect you with an independent restoration company that serves Katy, and you decide whether to hire them.
Most property owners receive quotes within 24 hours.
Inside city limits, Katy requires permits for all new construction, remodeling and roofing, plus electrical, plumbing, HVAC and water heater work. Call 281-391-4830 or email katypermits@cityofkaty.com. Outside city limits, the county handles permits.
Ask the City of Katy Fire Marshal’s Office at 281-391-4080 or katyfiremarshal@cityofkaty.com.
Standard homeowners policies don’t cover flood from rising water outside. That needs a separate flood policy, which usually has a 30-day waiting period.
Get connected with a local restoration company
Free. No obligation. Prefer to talk? Call (855) 727-0147.