Fire, smoke, water or flood damage in Flower Mound? Make sure everyone is safe, call 911 if you need the Flower Mound Fire Department, and call your insurer. Then call (855) 727-0147 and we’ll connect you with an independent restoration company that serves Flower Mound.
What kind of help do you need in Flower Mound?
Fire Damage Restoration
House fire cleanup, drying and rebuild.
Water Damage Restoration
Leaks, burst pipes and wet floors.
First 24 hours in Flower Mound
- Stay out until the Flower Mound Fire Department says it is safe. For town services, call 972-874-6000.
- Leave power, gas and water off if they were shut off. If Oncor delivers your power, report outages at 888-313-4747 (Oncor). Your electric bill shows which company delivers your power.
- Smell gas? The Railroad Commission lists Atmos Energy and CoServ Gas as gas utilities for Flower Mound (RRC). Leave first, then from a safe place call 911 and your gas company. Atmos Energy’s leak line is 866-322-8667 (Atmos Energy).
- Call your insurer, get a claim number and photograph everything before cleanup.
- Fire report: Request records through the Town’s online Public Information Request Center or records@flowermound.gov. The Town Secretary’s Office answers questions at 972-874-6071 (Open Records Requests).
- If you can’t stay home, call the American Red Cross at 1-800-733-2767 and ask your insurer about additional living expenses.
Local numbers to keep handy in Flower Mound
| Who | Why you might call | Number |
|---|---|---|
| Emergency | Fire, injury or gas leak | 911 |
| Town of Flower Mound | Town services, water problems | 972-874-6000 |
| Fire Marshal’s Office | Fire investigations | 972-874-6270 |
| Town Secretary | Records requests | 972-874-6071 |
| Building Inspections | Permits, emergency inspections | 972-874-6355 |
| Oncor | Power outages, if Oncor delivers your power | 888-313-4747 |
| Atmos Energy | Gas leaks | 866-322-8667 |
What’s specific to Flower Mound?
- Fire investigations: sworn investigators in the Fire Marshal’s Office, 972-874-6270.
- Emergency permits: water heater, HVAC and some electrical and plumbing permits are reviewed within 24 hours.
- Permits: roof replacement, foundation repair and water or sewer line repairs need one.
- Mostly owner-occupied homes. About 83% of Flower Mound’s homes are owner-occupied, with a median value of $560,200 (U.S. Census Bureau, 2020–2024 estimates; Census QuickFacts). Owners usually file the insurance claim and hire the restoration company themselves.
Smoke and mold damage in Flower Mound
Smoke and soot need dry cleaning methods before anything wet touches them, and odor usually needs the source removed, not masked. See the smoke damage restoration guide.
For mold, Texas lets unlicensed people handle visible mold under 25 contiguous square feet. Larger jobs generally need a licensed mold assessor and a separate licensed remediator (TDLR). See the mold remediation guide.
Areas near Flower Mound
How getting help works
When you call or send the form, we connect you with an independent restoration company that serves your area. They inspect, document the damage and give you a written scope — you decide whether to hire them.
Questions to ask the company that comes out
- Which IICRC certifications does the lead technician hold (for example WRT, FSRT, OCT or AMRT)?
- Do you carry general liability and workers’ comp insurance, and can I see the certificate?
- Will I get a written scope of work before anything starts?
- Who will talk with my insurance adjuster, and what will you send them?
- If mold is involved: what is your TDLR mold remediation license number, and who did the independent mold assessment?
Frequently asked questions
No. We are a free referral service. We connect you with an independent restoration company that serves Flower Mound, and you decide whether to hire them.
Most property owners receive quotes within 24 hours.
For many repairs, yes. Flower Mound requires permits for roof replacement, foundation repair, water heaters and water or sewer line repairs. Building Inspections answers at 972-874-6355.
Request records through the Town’s online Public Information Request Center or records@flowermound.gov. The Town Secretary’s Office answers questions at 972-874-6071.
Standard homeowners policies don’t cover flood from rising water outside. That needs a separate flood policy, which usually has a 30-day waiting period.
Get connected with a local restoration company
Free. No obligation. Prefer to talk? Call (855) 727-0147.