Fire, smoke, water or flood damage in Southlake? Make sure everyone is safe, call 911 if you need the Southlake Fire Department, and call your insurer. Then call (855) 727-0147 and we’ll connect you with an independent restoration company that serves Southlake.
What kind of help do you need in Southlake?
Fire Damage Restoration
House fire cleanup, drying and rebuild.
First 24 hours in Southlake
- Stay out until the Southlake Fire Department says it is safe. For city services, call 817-748-8400.
- Leave power, gas and water off if they were shut off. If Oncor delivers your power, report outages at 888-313-4747 (Oncor). Your electric bill shows which company delivers your power.
- Smell gas? Leave the building first. From a safe place, call 911 and your gas company.
- Call your insurer, get a claim number and photograph everything before cleanup.
- Fire report: Call the Southlake Fire Marshal’s Office at 817-748-8671 (Fire Incident Reports).
- If you can’t stay home, call the American Red Cross at 1-800-733-2767 and ask your insurer about additional living expenses.
Local numbers to keep handy in Southlake
| Who | Why you might call | Number |
|---|---|---|
| Emergency | Fire, injury or gas leak | 911 |
| City of Southlake | City services, water problems | 817-748-8400 |
| Fire Marshal’s Office | Fire incident reports | 817-748-8671 |
| Building Inspections | Repair permits | 817-748-8236 |
| Oncor | Power outages, if Oncor delivers your power | 888-313-4747 |
What’s specific to Southlake?
- Fire incident reports: call the Fire Marshal’s Office at 817-748-8671.
- Fire investigators: certified peace officers and arson investigators treat every fire scene as a possible crime scene.
- Building Inspections: 817-748-8236.
- Mostly owner-occupied homes. About 95% of Southlake’s homes are owner-occupied, with a median value of $1,014,500 (U.S. Census Bureau, 2020–2024 estimates; Census QuickFacts). Owners usually file the insurance claim and hire the restoration company themselves.
Smoke and mold damage in Southlake
Smoke and soot need dry cleaning methods before anything wet touches them, and odor usually needs the source removed, not masked. See the smoke damage restoration guide.
For mold, Texas lets unlicensed people handle visible mold under 25 contiguous square feet. Larger jobs generally need a licensed mold assessor and a separate licensed remediator (TDLR). See the mold remediation guide.
Areas near Southlake
- Flower Mound
- Frisco
- McKinney
- All Texas areas we cover
- Repair permit rules compared across Texas cities
How getting help works
When you call or send the form, we connect you with an independent restoration company that serves your area. They inspect, document the damage and give you a written scope — you decide whether to hire them.
Questions to ask the company that comes out
- Which IICRC certifications does the lead technician hold (for example WRT, FSRT, OCT or AMRT)?
- Do you carry general liability and workers’ comp insurance, and can I see the certificate?
- Will I get a written scope of work before anything starts?
- Who will talk with my insurance adjuster, and what will you send them?
- If mold is involved: what is your TDLR mold remediation license number, and who did the independent mold assessment?
Frequently asked questions
No. We are a free referral service. We connect you with an independent restoration company that serves Southlake, and you decide whether to hire them.
Most property owners receive quotes within 24 hours.
Ask Southlake Building Inspections at 817-748-8236, or submit a question through the Southlake Serves portal, before repair work starts.
Call the Southlake Fire Marshal’s Office at 817-748-8671.
Standard homeowners policies don’t cover flood from rising water outside. That needs a separate flood policy, which usually has a 30-day waiting period.
Get connected with a local restoration company
Free. No obligation. Prefer to talk? Call (855) 727-0147.