Fire, smoke, water or flood damage in Frisco? Make sure everyone is safe, call 911 if you need Frisco Fire, and call your insurer. Then call (855) 727-0147 and we’ll connect you with an independent restoration company that serves Frisco.
What kind of help do you need in Frisco?
First 24 hours in Frisco
- Stay out until Frisco Fire says it is safe. Frisco Fire’s non-emergency line is 972-292-6010.
- Leave power, gas and water off if they were shut off. If Oncor delivers your power, report outages at 888-313-4747 (Oncor). Your electric bill shows which company delivers your power.
- Smell gas? The Railroad Commission lists Atmos Energy and CoServ Gas as gas utilities for Frisco (RRC). Leave first, then from a safe place call 911 and your gas company. Atmos Energy’s leak line is 866-322-8667 (Atmos Energy).
- Call your insurer, get a claim number and photograph everything before cleanup.
- Fire report: Start with a public information request through the City of Frisco, or ask the Fire Prevention Office at 972-292-6320 (Frisco Fire Prevention).
- If you can’t stay home, call the American Red Cross at 1-800-733-2767 and ask your insurer about additional living expenses.
Local numbers to keep handy in Frisco
| Who | Why you might call | Number |
|---|---|---|
| Emergency | Fire, injury or gas leak | 911 |
| Frisco Fire | Non-emergency | 972-292-6010 |
| Fire Prevention Office | Fire investigations | 972-292-6320 |
| Arson hotline | Report suspicious fire activity | 1-877-434-7345 |
| Building Inspections | Repair permits | 972-292-5301 |
| Oncor | Power outages, if Oncor delivers your power | 888-313-4747 |
| Atmos Energy | Gas leaks | 866-322-8667 |
What’s specific to Frisco?
- Fire investigations: the Fire Prevention Office, 972-292-6320.
- Permits: required before work to modify, repair or replace, and contractors must be registered with the city first.
- Gas: Atmos Energy and CoServ Gas both serve Frisco, so check your bill.
- Mostly owner-occupied homes. About 66% of Frisco’s homes are owner-occupied, with a median value of $642,100 (U.S. Census Bureau, 2020–2024 estimates; Census QuickFacts). Owners usually file the insurance claim and hire the restoration company themselves.
Smoke and mold damage in Frisco
Smoke and soot need dry cleaning methods before anything wet touches them, and odor usually needs the source removed, not masked. See the smoke damage restoration guide.
For mold, Texas lets unlicensed people handle visible mold under 25 contiguous square feet. Larger jobs generally need a licensed mold assessor and a separate licensed remediator (TDLR). See the mold remediation guide.
Areas near Frisco
- McKinney
- Flower Mound
- Southlake
- All Texas areas we cover
- Repair permit rules compared across Texas cities
How getting help works
When you call or send the form, we connect you with an independent restoration company that serves your area. They inspect, document the damage and give you a written scope — you decide whether to hire them.
Questions to ask the company that comes out
- Which IICRC certifications does the lead technician hold (for example WRT, FSRT, OCT or AMRT)?
- Do you carry general liability and workers’ comp insurance, and can I see the certificate?
- Will I get a written scope of work before anything starts?
- Who will talk with my insurance adjuster, and what will you send them?
- If mold is involved: what is your TDLR mold remediation license number, and who did the independent mold assessment?
Frequently asked questions
No. We are a free referral service. We connect you with an independent restoration company that serves Frisco, and you decide whether to hire them.
Most property owners receive quotes within 24 hours.
Usually. Frisco requires a permit application before any construction to modify, repair or replace, and contractors must be registered with the city before a permit is issued. Apply through the Plans and Permits portal, or call 972-292-5301.
Start with a public information request through the City of Frisco, or ask the Fire Prevention Office at 972-292-6320.
Standard homeowners policies don’t cover flood from rising water outside. That needs a separate flood policy, which usually has a 30-day waiting period.
Get connected with a local restoration company
Free. No obligation. Prefer to talk? Call (855) 727-0147.